Website: https://livorixa.shop/
Brand Name: Livorixa
Email: info@livorixa.shop
Target Market: Romania
1. Scope
These Terms and Conditions apply to all purchases made through the website https://livorixa.shop/ and to all orders delivered within Romania.
By accessing this website, using our services, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.
2. Products and Availability
All products displayed on our website are subject to availability.
We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, quantities, and other information are accurate and up to date.
However, minor differences may occur between the product images displayed on the website and the product delivered.
We reserve the right to modify, limit, replace, or discontinue any product at any time without prior notice.
3. Prices and Payment
All prices displayed on our website are stated in Romanian Lei (RON) and include applicable taxes unless otherwise specified.
We accept the following payment method:
- Cash on Delivery
The customer must pay the full order amount directly to the courier when receiving the parcel.
No online payment is required when placing an order.
We reserve the right to contact the customer by telephone, email, SMS, or another available communication method to confirm the order and delivery information before dispatch.
4. Shipping and Delivery
We offer free shipping for eligible orders delivered within Romania.
The estimated delivery time is between 2 and 3 business days after the order has been processed and handed over to the courier.
Delivery times are estimates and may be affected by circumstances outside our control, including:
- Public holidays
- Courier delays
- Severe weather conditions
- High order volumes
- Incomplete or incorrect delivery information
- The recipient being unavailable at the delivery address
The customer is responsible for providing complete and accurate delivery information, including:
- Full name
- Valid telephone number
- Street name and building number
- Apartment, floor, entrance, or other relevant details
- City or locality
- County
- Postal code
Livorixa is not responsible for delays, failed delivery attempts, or returned parcels caused by incorrect or incomplete information provided by the customer.
5. Order Confirmation
After an order is submitted, the customer may receive an order confirmation by email, telephone, SMS, or another available communication method.
Submitting an order does not automatically guarantee acceptance.
We reserve the right to reject or cancel an order in cases including:
- Incorrect or incomplete customer information
- Product unavailability
- Technical or pricing errors
- Suspected fraudulent activity
- Repeated refusal of Cash on Delivery parcels
- Delivery locations not supported by our courier partners
- Inability to confirm the order with the customer
6. Return Policy
The customer has the right to request a return within 14 calendar days from the date the order was received, in accordance with applicable Romanian and European Union consumer-protection legislation.
Eligible returns are free of charge.
To qualify for a return, the product must:
- Be unused
- Be unopened and properly sealed
- Be in its original packaging
- Include all labels, accessories, and components
- Show no signs of damage, misuse, or improper storage
To initiate a return, contact us at:
Please provide your name, order number, telephone number, and the products you wish to return.
We will provide the necessary return instructions.
7. Refunds
Once the returned product has been received and inspected, we will inform the customer whether the return has been approved.
For orders paid by Cash on Delivery, approved refunds may be issued by bank transfer or another mutually agreed refund method.
The customer may be required to provide valid bank account details for the refund.
Refunds will be processed within the period required by applicable law after the return has been approved.
Original delivery costs are not deducted when the order qualified for free shipping.
8. Right of Withdrawal
Under applicable Romanian and European Union consumer law, consumers generally have the right to withdraw from a distance purchase within 14 calendar days of receiving the goods, without providing a reason.
To exercise this right, the customer must send a clear withdrawal request to:
The withdrawal request must be sent before the 14-day period expires.
The customer is responsible for handling the products carefully while they are in their possession.
9. Return Exceptions
For health-protection and hygiene reasons, certain products may not be eligible for return after they have been opened, unsealed, used, or damaged by the customer, where such an exception is permitted by applicable law.
Food supplements or similar sealed products may only be returned if their protective seal and original packaging remain intact.
Returns may be refused when:
- The product has been opened or used
- The protective seal has been removed or damaged
- The original packaging is missing
- The product has been improperly stored
- The product was damaged after delivery
- The legal return period has expired
This section does not affect the customer’s statutory rights regarding defective, damaged, or incorrectly delivered products.
10. Damaged or Incorrect Products
Customers must inspect the parcel as soon as possible after delivery.
If a product arrives damaged, defective, incomplete, or different from the product ordered, the customer should contact us at info@livorixa.shop as soon as possible.
The customer may be asked to provide photographs of:
- The product
- The packaging
- The shipping label
- The damaged or incorrect item
After reviewing the request, we may offer a replacement, return, refund, or another appropriate solution in accordance with applicable law.
11. Order Cancellation
A customer may request cancellation before the order has been dispatched.
Cancellation requests must be sent to:
Once the parcel has been handed over to the courier, cancellation may no longer be possible, and the customer may need to follow the return procedure after receiving the order.
12. Product Use and Health Information
Customers must read and follow all instructions, warnings, recommended doses, ingredient information, storage conditions, and usage guidance displayed on the product packaging.
The information available on our website is provided for general informational purposes only.
It is not intended to replace professional medical advice, diagnosis, or treatment.
Food supplements must not be used as a substitute for a varied and balanced diet or a healthy lifestyle.
Customers who are pregnant, breastfeeding, taking medication, under medical supervision, or experiencing a medical condition should consult a doctor or qualified healthcare professional before using any food supplement.
Do not exceed the recommended daily dose stated on the product packaging.
Keep products out of the reach of children.
13. Limitation of Liability
Livorixa is not liable for indirect, incidental, special, or consequential losses resulting from the misuse of products, failure to follow product instructions, or use of the website.
Nothing in these Terms excludes or limits liability that cannot legally be excluded under Romanian or European Union law.
Our liability relating to a particular order shall not exceed the amount paid or payable for that order, except where applicable law requires otherwise.
14. Personal Data
We collect and process personal data in accordance with the EU General Data Protection Regulation and applicable Romanian data-protection legislation.
Personal information may be processed for purposes including:
- Receiving and processing orders
- Confirming customer information
- Delivering parcels
- Providing customer support
- Processing returns and refunds
- Preventing fraud
- Fulfilling accounting and legal obligations
- Communicating information related to an order
Further details are available in our Privacy Policy.
15. Intellectual Property
All content published on https://livorixa.shop/, including logos, product names, images, graphics, videos, text, designs, and product descriptions, is owned by or licensed to Livorixa.
It may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
16. Governing Law
These Terms and Conditions are governed by the laws of Romania and the applicable laws of the European Union.
Consumers benefit from all mandatory rights provided under Romanian and European Union consumer-protection legislation.
Any dispute should first be addressed by contacting us at info@livorixa.shop.
If an amicable resolution cannot be reached, the dispute may be submitted to the competent Romanian courts or the relevant Romanian consumer-protection authorities.
17. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions when necessary to reflect changes in our services, business operations, or legal obligations.
The latest version will be published on https://livorixa.shop/ and will apply from the date of publication.
18. Contact Us
For questions about these Terms and Conditions, orders, deliveries, returns, or refunds, contact us at:
Brand Name: Livorixa
Website: https://livorixa.shop/
Email: info@livorixa.shop
Market: Romania
