Website: https://livorixa.shop/
Email: info@livorixa.shop
Market: Romania
1. Shipping
We offer free shipping on all eligible orders delivered within Romania.
Orders are processed and shipped as quickly as possible. The estimated delivery time is between 2 and 3 business days after the order has been confirmed and handed over to the courier.
Delivery times are estimates and may be affected by public holidays, courier delays, weather conditions, high order volumes, or incorrect delivery information.
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- Telephone number
- Street name and building number
- Apartment, floor, or entrance details, where applicable
- City or locality
- County
- Postal code
Livorixa is not responsible for delays or failed deliveries caused by incomplete or incorrect information provided by the customer.
2. Order Confirmation
After placing an order, the customer may be contacted by telephone, SMS, email, or another available communication method to confirm the order and delivery details.
We reserve the right to delay, reject, or cancel an order if:
- The customer information is incomplete or incorrect;
- The order cannot be confirmed;
- The product is unavailable;
- Fraudulent or abusive activity is suspected;
- The delivery address is outside the courier’s service area;
- A technical or pricing error has occurred.
3. Payment Method
We accept payment by Cash on Delivery.
The full order amount must be paid directly to the courier when the parcel is delivered.
No online card payment is required when placing an order on our website.
Customers are responsible for having the required payment amount available at the time of delivery.
4. Returns
Customers may request a return within 14 calendar days of receiving the order.
Eligible returns are free of charge.
To qualify for a return, the product must:
- Be unused;
- Be unopened and sealed;
- Be in its original packaging;
- Include all labels, accessories, and components;
- Show no signs of damage, misuse, or improper storage.
For health and hygiene reasons, opened, unsealed, or used products may not be accepted for return, where permitted by applicable law.
5. How to Request a Return
To request a return, contact us at:
Please include:
- Your full name;
- Order number;
- Telephone number;
- Delivery address;
- Product you wish to return;
- Reason for the return.
We will provide the necessary return instructions.
Products must not be returned without first contacting us.
6. Return Shipping
Eligible returns made within the 14-day return period are free of charge.
We may arrange collection through a courier or provide other return instructions.
The customer must package the product securely to prevent damage during transportation.
We reserve the right to reject a return if the product is damaged because it was packaged improperly by the customer.
7. Refunds
Once the returned product has been received and inspected, we will notify the customer whether the refund has been approved.
Because orders are paid by Cash on Delivery, approved refunds may be issued by bank transfer or another mutually agreed method.
The customer may be required to provide valid bank account details to receive the refund.
Refunds will be processed within the period required by applicable Romanian and European Union consumer law.
8. Damaged, Defective, or Incorrect Products
Customers should inspect the parcel as soon as possible after delivery.
If the product is damaged, defective, incomplete, or different from the product ordered, contact us at info@livorixa.shop as soon as possible.
We may request photographs of:
- The product;
- The outer packaging;
- The shipping label;
- The damaged or incorrect item.
After reviewing the request, we may offer a replacement, return, refund, or another appropriate solution.
9. Order Cancellation
Customers may request cancellation before the order has been dispatched.
To request cancellation, contact us at:
Once the parcel has been handed over to the courier, cancellation may no longer be possible. The customer may instead follow the return procedure after receiving the order.
10. Refused or Unclaimed Parcels
Customers should only place an order if they intend to receive and pay for it.
Repeatedly refusing or failing to collect Cash on Delivery parcels may result in future orders being rejected or requiring additional confirmation.
11. Legal Rights
This policy does not limit any mandatory consumer rights provided under Romanian or European Union law.
Customers may have the legal right to withdraw from a distance purchase within 14 calendar days of receiving the goods, subject to applicable conditions and exceptions.
12. Contact Us
For questions regarding shipping, delivery, returns, refunds, or payment, contact us at:
Brand: Livorixa
Website: https://livorixa.shop/
Email: info@livorixa.shop
Market: Romania
