Website: https://livorixa.shop/
Brand: Livorixa
Email: info@livorixa.shop
Target Market: Romania
At Livorixa, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains what information we collect, how we use it, how we protect it, who we may share it with, and what rights you have when you visit https://livorixa.shop/ or place an order.
1. Data Controller
The controller of the personal data collected through this website is the business operating the Livorixa brand and the website https://livorixa.shop/.
For any questions regarding the processing of your personal data, please contact us at:
Email: info@livorixa.shop
2. Information We Collect
Depending on how you use our website, we may collect the following information:
- Full name;
- Telephone number;
- Email address;
- Shipping address;
- City, county, and postal code;
- Order details;
- Products ordered;
- Order value and transaction history;
- Delivery and return information;
- Messages sent to customer support;
- IP address;
- Browser and device information;
- Website usage information;
- Online identifiers and cookie data.
Because payment is made through Cash on Delivery, we do not require customers to enter bank card information on the website when placing an order.
The courier may process the information necessary to collect payment and deliver the parcel.
3. How We Collect Your Information
We may collect your information when you:
- Place an order;
- Complete an order form;
- Contact us by email, telephone, or another communication channel;
- Request a return or refund;
- Subscribe to marketing communications;
- Browse our website and accept certain cookies;
- Interact with our advertisements or social media pages.
4. How We Use Your Information
We may use your personal data to:
- Register and confirm orders;
- Verify the information provided in an order;
- Prepare and dispatch products;
- Provide free delivery within the estimated period of 2–3 business days;
- Contact customers regarding delivery;
- Collect Cash on Delivery payments through the courier;
- Manage free returns requested within 14 days;
- Process complaints and customer support requests;
- Prevent fraud and abusive orders;
- Comply with tax, accounting, and legal obligations;
- Improve our website, products, and services;
- Measure website and advertising performance;
- Send promotional communications where we have obtained valid consent.
5. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
Performance of a Contract
Processing is necessary to:
- Register your order;
- Confirm your order;
- Deliver the products;
- Collect payment through Cash on Delivery;
- Manage returns and refunds.
Legal Obligations
We may retain and use certain information to comply with applicable tax, accounting, commercial, and legal obligations.
Legitimate Interests
We may process certain information to:
- Prevent fraud;
- Protect our website and business;
- Manage suspicious or repeatedly refused orders;
- Improve our services;
- Establish, exercise, or defend legal claims.
Consent
Where required by law, we request your consent for:
- Marketing communications;
- Analytics cookies;
- Advertising cookies;
- Personalised marketing.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
6. Order Confirmation and Delivery
To process and deliver an order, we may contact you through:
- Telephone;
- SMS;
- Email;
- Other communication channels provided by you.
Your name, delivery address, telephone number, ordered products, and order value may be shared with our courier and logistics partners.
We offer free shipping, and the estimated delivery time is 2–3 business days.
Payment is made when the parcel is delivered, using the payment options supported by the courier.
7. Returns and Refunds
Customers may request a free return within 14 days of receiving the order, subject to the conditions stated in our Return Policy.
To process a return, we may request:
- Customer name;
- Order number;
- Telephone number;
- Collection address;
- Details of the returned products;
- Reason for the return;
- Photographs of the product or packaging, where necessary;
- Bank account details if an approved refund must be made by bank transfer.
Any bank account details provided for a refund will only be used to process the refund and comply with related legal obligations.
8. Sharing Your Information
We do not sell or rent your personal data.
We may share your information only with trusted service providers and partners that need it to provide their services, including:
- Courier and logistics providers;
- E-commerce and website-hosting providers, including Shopify;
- IT and security service providers;
- Customer support providers;
- Website analytics providers;
- Advertising platforms, where permitted by your cookie preferences and consent;
- Accounting, legal, and tax advisers;
- Government authorities, courts, or regulatory bodies where required by law.
These service providers must use your information only for authorised purposes and must apply appropriate security measures.
9. International Data Transfers
Some of our service providers may store or process personal data outside Romania or the European Economic Area.
Where personal data is transferred outside the European Economic Area, appropriate legal safeguards may be used, including:
- Adequacy decisions adopted by the European Commission;
- Standard Contractual Clauses;
- Other transfer mechanisms permitted by applicable data-protection law.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Enable essential website functions;
- Store your preferences;
- Maintain website security;
- Analyse website traffic;
- Measure performance;
- Personalise advertising, where consent has been provided.
Strictly necessary cookies may be used without consent where they are essential for the operation of the website.
Analytics, advertising, and personalisation cookies will only be used where permitted by law and, where required, after obtaining your consent.
You may manage your cookie preferences through the cookie banner or settings tool available on the website. You may also delete cookies through your browser settings.
11. Marketing Communications
We may send you offers, product information, and promotional messages only where we have an appropriate legal basis.
You may unsubscribe at any time by:
- Using the unsubscribe option included in the message;
- Changing your communication preferences, where available;
- Contacting us at info@livorixa.shop.
Unsubscribing from promotional communications will not affect essential messages relating to your order, delivery, return, or refund.
12. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected.
The retention period may depend on:
- Order processing and delivery;
- Returns and customer complaints;
- Product warranty periods;
- Tax and accounting obligations;
- Fraud prevention;
- Applicable limitation periods;
- Establishing, exercising, or defending legal claims.
After the required retention period expires, the information will be securely deleted, anonymised, or archived where legally required.
13. Data Security
We apply reasonable technical and organisational measures to protect personal data against:
- Unauthorised access;
- Loss;
- Destruction;
- Alteration;
- Unauthorised disclosure;
- Misuse.
Our website uses SSL encryption to protect information during transmission.
Access to personal data is restricted to authorised personnel and service providers who require it to perform their responsibilities.
However, no electronic storage or transmission system can guarantee complete security.
14. Your Data-Protection Rights
Under the General Data Protection Regulation and applicable Romanian data-protection law, you may have the following rights:
- The right to be informed;
- The right to access your personal data;
- The right to correct inaccurate or incomplete data;
- The right to request deletion of your data;
- The right to restrict processing;
- The right to data portability;
- The right to object to certain processing;
- The right to withdraw consent;
- The right not to be subject solely to automated decision-making that produces significant legal effects;
- The right to lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at:
We may request additional information to verify your identity before processing your request.
Certain rights may be limited where retaining or processing the data is necessary to comply with a legal obligation or to establish, exercise, or defend legal claims.
15. Data-Protection Complaints
If you believe that your personal data has been processed unlawfully, you may first contact us at:
You also have the right to lodge a complaint with the Romanian data-protection authority:
National Supervisory Authority for Personal Data Processing — ANSPDCP
Submitting a complaint does not affect any other legal rights or remedies available to you.
16. Children’s Privacy
Our website and products are intended for adults.
We do not knowingly collect personal data from individuals who do not have the legal capacity to place an order without the consent of a parent or legal guardian.
If we become aware that we have collected personal data from a minor without an appropriate legal basis, we will take reasonable steps to delete it.
17. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We do not control and are not responsible for the privacy practices or content of those third-party websites.
We recommend reviewing the privacy policy of every external website you visit.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
- Changes in applicable law;
- Changes to our services;
- The introduction of new providers or technologies;
- Changes to how we process personal data.
The latest version will be published on https://livorixa.shop/ together with the updated effective date.
19. Contact Us
For questions, requests, or complaints regarding your personal data, please contact us:
Brand: Livorixa
Website: https://livorixa.shop/
Email: info@livorixa.shop
Target Market: Romania
